Privacy Policy

This Privacy Policy explains how Qentrah Workspace collects, uses, discloses, and protects your personal data when you use the platform, visit our website, or communicate with us.

By using the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should stop using the platform immediately.

We collect the following categories of information:

Information you provide directly — name, email address, phone number, organization name, commercial registration details, job title, profile photo, and any other information you submit during onboarding or while using the platform.

Workspace data — projects, tasks, assets, client information, documents, messages, tags, statuses, financial data, and any other operational data you or your team enter into the platform.

Technical data — IP address, browser type and version, device type, operating system, referral URLs, and usage logs including pages visited, features used, and time spent on the platform.

Communication data — records of correspondence when you contact support, submit inquiries, or participate in surveys.

We use your information for the following purposes:

- To create and manage your account and workspace - To operate, maintain, and improve the platform and its features - To synchronize data across devices, teams, and authorized integrations - To provide technical and operational support - To send service-related communications, updates, and alerts - To detect, prevent, and address security incidents, fraud, and abuse - To comply with applicable legal and regulatory obligations - To analyze usage patterns to improve user experience and platform performance

We do not sell your personal data. We never have and never will.

We may share your data only in the following circumstances:

- With authorized team members and users within your workspace, according to the permissions you configure - With third-party service providers who assist in operating the platform (e.g., cloud hosting, data storage, email delivery), under strict contractual obligations to protect your data - With integrated services and tools that you explicitly authorize and connect to your workspace - When required by law, regulation, legal process, or governmental request - To enforce our Terms of Service, protect our rights, property, or safety, or the rights, property, or safety of others

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change.

We implement reasonable technical and organizational security measures to protect your data, including:

- Access controls and role-based permissions - Encryption in transit and at rest - Audit logging of key activities - Regular security assessments - Secure integration handling

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal data for as long as your account is active, as needed to provide you with the platform services, or as required by applicable law.

When data is no longer required, we will delete or anonymize it in accordance with our data management procedures. You may request deletion of your data at any time, subject to legal retention requirements.

Depending on applicable law, you may have the following rights regarding your personal data:

- Right to access — request a copy of the data we hold about you - Right to rectification — request correction of inaccurate or incomplete data - Right to deletion — request deletion of your data when it is no longer needed - Right to restrict processing — request limitation of how we use your data - Right to data portability — request transfer of your data to another service - Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below. We will respond within the timeframe required by applicable law.

We may use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and remember preferences.

Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.

We may also use analytics services that collect anonymous usage data to help us improve the platform.

The platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

Your data may be stored and processed in servers located outside your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this policy and applicable law when transferred internationally.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Material changes will be notified by posting the updated policy on this page with an updated date. We encourage you to review this page periodically. Your continued use of the platform after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

privacy@www.qentrah.com